Accrete Solutions collaborates with its customers in providing a best in class ALCM support model, which promotes standardization, improves the company's business and risk management capabilities while reducing costs and providing quality & flexible SAP application support across different geographies. Our global team of seasoned professionals help in issue management, system enhancements, global SAP rollouts, new SAP feature & functionality implementation and continuous improvement across your SAP landscape. They combine their SAP expertise and business knowledge to deliver maximum value to your organization.
Accrete Solutions has defined a clear and detailed approach based on its value delivery model to implement a support organization in the most effective way. This model is based on ITIL Service management standards that focus on aligning IT services with the needs of a business. Our application management solutions are implemented in three phases and then continuous, and iterative value generation occurs in the fourth phase.
*Level 1: Initial support desk that screens and assigns issues and helps the business users in executing SAP transactions and training queries.
*Level 2: Resolves the issue by suggesting workarounds, or doing basic configuration and/or minor code changes.
*Level 3: Work on process improvement, new enhancements, activating new features, functionality and major code changes.
Accrete Solutions is a highly focused process advisory and systems integration firm assisting its clients in all aspects of the customer life cycle, helping them identify and achieve competitive advantages through superior strategies and better execution across organizational boundaries. Our team brings unique customer-centric experience from many leading organizations across the globe, with deep skills in Service, Sales, Channel Sales, E-commerce, Logistics and Marketing processes and technologies. Our consultants have a proven track record in the design and deployment of industry-specific SAP Hybris, CRM, ERP, S/4HANA and mobility solutions to Mid-market and Enterprise level organizations.