Flexible Application Life Cycle Management (ALCM) Solutions

Overview

Accrete Solutions collaborates with its customers in providing a best in class ALCM support model, which promotes standardization, improves the company's business and risk management capabilities while reducing costs and providing quality & flexible SAP application support across different geographies. Our global team of seasoned professionals help in issue management, system enhancements, global SAP rollouts, new SAP feature & functionality implementation and continuous improvement across your SAP landscape. They combine their SAP expertise and business knowledge to deliver maximum value to your organization.

SAP Application Life Cycle Management (ALCM) Services

SAP Business Suite

  1. Functional support for SAP ECC, R/3, CRM and SCM modules
  2. Troubleshooting and problem resolution
  3. Business process design, changes, and implementation
  4. Functional testing of issues, enhancements and new business processes
  5. Application integration support and monitoring for SAP PO/PI and Middleware
  6. Dedicated and continuous SAP Basis support
  7. User experience improvement in WebUI, SAP Fiori, Web Dynpro and Screen Personas

SAP S/4HANA Cloud & On-Premise

  1. Ensure streamlined operations of Finance, Plan to Product, Order to cash, Procure to Pay and Request to Service business processes
  2. Implementation of innovations in S/4HANA and new business process, feature and functionality
  3. Resolve system issues for custom development
  4. Develop & enhance FIORI applications
  5. Real-time Reports / Dashboard Development for data-driven decisions
  6. Cloud application integration with SAP and non- SAP systems

SAP Hybris ‒ Sales, Service, Marketing & Billing

  1. Resolving mobility and functional issues of empowered Field Sales and Service teams
  2. Implementation of new business process, feature, and functionality released by SAP
  3. Configuration, testing, and issue resolution
  4. Proactive cloud application HCI/PI monitoring with SAP ECC/CRM and non-SAP systems
  5. Development and management of custom code and configuration that scales with your business

SAP Commerce Cloud Cloud & On-Premise

  1. SAP Hybris extensions for the B2B/B2C e- commerce websites for new functionality and changes
  2. Routine bug fixing
  3. Application performance and capacity monitoring
  4. Continuous business-driven improvements for delivering personalized commerce experience
  5. Third party software Integration with SAP Hybris and Data Hub & SAP ECC/CRM monitoring

SAP Database

  1. Enhancements and custom development for reports, queries & dashboards in SAP BO/BI
  2. Process chain monitoring and data loads
  3. SAP BW database migration to SAP HANA
  4. Performance tuning and development for Predictive analytics

SAP Analytics

  1. Functional support for SAP ECC, R/3, CRM and SCM modules
  2. Troubleshooting and problem resolution
  3. Business process design, changes, and implementation
  4. Functional testing of issues, enhancements and new business processes
  5. Application integration support and monitoring for SAP PO/PI and Middleware
  6. Dedicated and continuous SAP Basis support
  7. User experience improvement in WebUI, SAP Fiori, Web Dynpro and Screen Personas

ALCM Value Delivery Model & Process

Accrete Solutions has defined a clear and detailed approach based on its value delivery model to implement a support organization in the most effective way. This model is based on ITIL Service management standards that focus on aligning IT services with the needs of a business. Our application management solutions are implemented in three phases and then continuous, and iterative value generation occurs in the fourth phase.

Chania Chania

Accrete Solutions ALCM Offerings

Chania

*Level 1: Initial support desk that screens and assigns issues and helps the business users in executing SAP transactions and training queries.

*Level 2: Resolves the issue by suggesting workarounds, or doing basic configuration and/or minor code changes.

*Level 3: Work on process improvement, new enhancements, activating new features, functionality and major code changes.

About Accrete Solutions

Accrete Solutions is a highly focused process advisory and systems integration firm assisting its clients in all aspects of the customer life cycle, helping them identify and achieve competitive advantages through superior strategies and better execution across organizational boundaries. Our team brings unique customer-centric experience from many leading organizations across the globe, with deep skills in Service, Sales, Channel Sales, E-commerce, Logistics and Marketing processes and technologies. Our consultants have a proven track record in the design and deployment of industry-specific SAP Hybris, CRM, ERP, S/4HANA and mobility solutions to Mid-market and Enterprise level organizations.


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