There are four critical market forces which are forcing Industrial Machinery and Component (IM&C) companies to focus on driving a seamless Omni-channel customer experience. The most important factor is safeguarding future revenue streams by transforming from a product supplier to a turnkey solution provider. Second, highly configurable solutions for ever evolving customer demands. There is a clear shift in digital age customers behavior, customers expect better self-service tools to research, buy, get customer service and, want to buy and browse like B2C consumers. Third, agile approach to cut complexity of sales channels for better customer experience and fourth, seamless integration of E- commerce platforms with distributors and partners for real-time information for optimal operations.
Accrete Consulting Solutions is a highly focused process advisory and systems integration firm assisting its clients in all aspects of the customer life cycle, helping them identify and achieve competitive advantages through superior strategies and better execution across organizational boundaries. Our team brings unique customer-centric experience from many leading organizations across the globe, with deep skills in Service, Sales, Channel Sales, E-commerce, Logistics and Marketing processes and technologies. Our consultants have a proven track record in the design and deployment of industry-specific SAP Hybris, CRM, ERP, S/4HANA and mobility solutions to Mid-market and Enterprise level organizations.