Rapid to Deploy Solutions for Today's Agile Service Organizations

Overview

Quite often IT implementations overrun timelines, go over-budget, or do not meet objectives. These critical factors make organizations to opt for more predictable and faster time to business value solutions. Accrete Solutions leverages its Rapid Execution Framework for Service Excellence to address your critical Contact Center and Field Service business process needs. Our approach is focused on making organizations "agile", and enables you to reap the benefits of industry-leading solutions in a matter of weeks!

In today's highly competitive environment, Life Sciences and High-Tech industry needs new ways to build strategic advantage. Many leading players are focusing on Service as a differentiator to increase profits; increase market share and profit margins. To achieve these objectives, companies would need to deploy solutions quickly resulting in a faster ROI. Our Rapid Execution Framework for Service Excellence aims to transform Life Science and High-Tech companies into agile enterprises and optimize their service operations.

Accrete Solutions' Rapid to Deploy Cloud Service Solutions

Chania

Why Rapid Deployment?

Rapid Execution Framework is based on a pre-configured SAP Hybris Service Cloud for Life Sciences and High-Tech industry and includes Prepare, Validate, Realize and Deploy phases. Key project resources like Business owners, IT Team and Project Managers are involved at an early stage of the project for scope definition and active engagement in changes to delivered business processes. Deliverables like integration with third party software, custom development, project plan, business process flows, data migration tools and templates are included as a part of the framework.


Accrete Solutions Rapid Execution Framework advantages

  1. Pre-delivered best practices, tools and content
  2. Provide predictable, fast implementation at a fixed price
  3. Remote delivery model resulting in reduced deployment costs
  4. Easy to add additional functionality; flexibility to expand, base design solution is scalable to a full-fledged solution as needed

Benefits

Improved Business Process Efficiency

  1. Unified User experience across all channels ‐ including e-mail, Web, chat and phone ‐ with multichannel service ticketing
  2. Personalized service interactions for customers by leveraging past service history, sales orders, offers and customer preferences and profile
  3. Improved productivity for field technicians with mobile apps for ordering parts, manage tasks and complete service job
  4. Increase agent productivity with automatic recommendations, and easily share knowledge-base content with customers
  5. Reduced cycle time for service request to invoicing

Low Total Cost of Ownership

  1. Solution delivery on the SAP Hybris Service cloud with Rapid Execution Framework, enables service operations to be up and running quickly
  2. Fixed pricing model for deployment
  3. Quarterly upgrades by SAP can be leveraged for implementing additional functionality

IT Excellence

  1. Seamless integration with back-end ERP for Customers, Materials, Parts ordering, Pricing, automatic tracking of time and resources for accurate and timely billing
  2. Personalize service agent experience with easy to use features like tagging, flagging, in-line editing, custom fields and many more
  3. Integrate with Microsoft Outlook, Gmail and Lotus Notes to automatically keep customer information and notes in sync
  4. Service Analytics and dashboards provide real-time insight into customer-service performance

About Accrete Consulting Solutions

Accrete Consulting Solutions is a highly focused process advisory and systems integration firm assisting its clients in all aspects of the customer life cycle, helping them identify and achieve competitive advantages through superior strategies and better execution across organizational boundaries. Our team brings unique customer-centric experience from many leading organizations across the globe, with deep skills in Service, Sales, Channel Sales, E-commerce, Logistics and Marketing processes and technologies. Our consultants have a proven track record in the design and deployment of industry-specific SAP Hybris, CRM, ERP, S/4HANA and mobility solutions to Mid-market and Enterprise level organizations.


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