Service and Spare Parts Management: Reimagine, Optimize and Transform
The digital revolution is disrupting Service and Spare Parts Management—for the better. This new digitalization wave represents more than ordering parts online. It focuses a spotlight on the importance of customer satisfaction, streamlines parts identification, simplifying or automating order processing, improving technician productivity, and increasing profits from service operations.
So, what new digitalization wave represents?
It represents ERP-driven, integrated B2B E-commerce to ensure your customers have easy to search, up-to-date part information, 3D parts catalogs, 24/7 order capabilities, add-ons like PIM or EDI, and many more features to use.
In this webinar, we covered:
Service and Spare Parts Management Challenges and Trends
How integrated E-commerce can Accelerate Transformation and Service Excellence
Sana Commerce Solution Overview and Architecture
Solution Demo and Integration with SAP and Microsoft ERP
Lessons learned from multiple ERP-driven, integrated B2B E-commerce Implementations
Key Takeaways
How can u enable your service technicians to quickly find parts of a large machine?
How can Technicians quickly order parts that are delivered to them directly
How can Customers perform Self Service and view their registered equipment, warranties and Service contracts
How to navigate common pitfalls and challenges in integrating SAP or Microsoft ERP with E-commerce
Insights on features and capabilities of ERP-driven, integrated B2B E-commerce solution to transform Service and Spare parts management
