In the digital age of streamlined, seemingly impersonal, customer management systems, how do companies create experiences that will make customers happy and build their loyalty? Today Customers worldwide are now making service inquiries before they even start the sales process and they expect companies to be able to support them wherever and whenever they need it.
With the SAP Service Cloud solution, Accrete will enable your company to cover every touchpoint in a customer service engagement and exceed your customer expectations every time. You can offer a consistent service experience for end customers across phone, digital channels, support communities and e-commerce on a single platform with intelligent routing. The solution will help you offer a true omnichannel support 24/7 with chatbots, knowledgebase, and communities. It also creates a full feedback loop from case to resolution and harmonizes your front and backend business processes.